Shutters Warranty
We’re pleased to offer Norman’s “No Questions Asked (NQA) Warranty”
giving you real confidence when purchasing quality Norman shutter, shade and blind products made available only through Norman Australia.
Australian customers supplied with quality Norman custom made window covering products now have unprecedented peace of mind with the only “NQA Warranty” offered in the market, the program that even covers life’s little mishaps. If they break it, we’ll offer a one-time repair or replacement, for free with no questions asked!
Norman’s NQA warranty provides consumers a one-time repair replacement for the same product should it become damaged, defective or inoperable after the point of installation. This NQA warranty excludes battery replacement, all motorisation and colour-fastness on all products.
The warranty applies to all orders placed with Norman Australia from February 1, 2019 for all shutter programs, honeycomb shades and SmartPrivacy wood and fauxwood blinds.
ADDITIONAL TERMS AND CONDITIONS
Norman’s NQA warranty starts after installation. It does not cover products that have transferred ownership, misused, modified, improperly measured or damaged during installation.
Products replaced under this warranty must be exactly the same as the original order placed with Norman (program, material, colour, size, etc.). The warranty does not apply to any product that the dealer elects to waive warranty as a result of the dealers request to supply a product outside specification, or is outside the original warranty period. If Norman Australia concludes that a replacement will not solve the warranty claim and the appearance and operation is in compliance with our product specification we reserve the right to decline supply of the replacement product. Also, from time to time we may request photos of the non-conforming, defective or damaged product to improve our product design, production systems and quality control procedures.
Trip charges, labour charges for re-installation, and express shipping fees are not included in the warranty.
After the one time NQA warranty has been exercised on any item, future warranty claims for defective or non-conforming product for the same item will be processed upon normal warranty conditions. This requires the dealer to provide sufficient evidence showing the product fault for Norman to proceed with the remake at no charge, otherwise the dealer will have to reorder the product and be invoiced accordingly.
For shipping damage claims please report within 6 weeks from shipment date (ex- factory) for container freight and 21 calendar days from date delivered to consignee for airfreight shipments. Please report all shipping damage under the RGA tab on the Norman portal and provide clear photos so we can bring the damage to the attention of our logistics providers and where required improve our packaging methods. If the claims are outside these dates any replacement product will be supplied as a reorder.
Major Brand Suppliers
Why Choose Us
25 Years of Experience
Up to 25 Year Product Warranty
Free Quote & Measure
Australian Made Products
Free Colour Consultation
Custom Design
Client love notes
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“We are so thrilled with our window coverings. It is so hard to think that it has been a year since we moved in.”
Jan and Jim Christian
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“Coverings Noosaville have taken their business to a new level. Its a fantastic experience to visit their showroom. Most Coverings Showrooms look like they have come from the mid century and are typically bleak and unimaginative. The products displayed are very appealing. Systems are app driven and sleek. Messaging and a smooth process is top class. Rate the team very highly“
Cheryl Nash
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“Fantastic local company. Very prompt from quoting to installation. Excellent customer service and a very high quality product. Would 100% recommend using Coverings Sunshine Coast.“
Merrick Davis
